Frequently asked questions
Is it safe for my account?
We never ask for your password or any access to your account. Only the public username or link is used for delivery.
How fast does delivery start?
As soon as payment is confirmed, the order goes to our delivery network. It usually starts within 24 hours, often within minutes.
Can I spread the delivery?
Yes. At the Goals step, choose “spread” and a number of days: the quantity is delivered in regular batches for a natural curve.
How do I track my order?
Every order has a tracking page, reachable from the email receipt or from your account with your order number.
What if the delivered count drops?
Some services offer a refill: when the service allows it, a “Request a refill” button appears on your order.
Which payment methods do you accept?
Bank cards, on the secure page of our provider myPOS. Prices are shown in dollars, euros, pounds or dirhams; we never see or store any card data.
What is your refund policy?
You can request a refund within 30 days of purchase. The request is reviewed by support and the full terms are in the refund policy.